nūsa life · CV NUSA CUAN SELALU · Last updated 19 Oct 2026
This policy explains how bookings made on nusalife.com are fulfilled — covering e-bike and bicycle rentals, boat rides and charters, boat transfers, and car transfers to Lombok. Since nūsa provides mobility and transport services rather than shipping physical goods, "delivery" here means how and when your ride, boat, or transfer is provided to you.
Billing address (registered office of the merchant): CV NUSA CUAN SELALU — Grand Bukit Dago, Cluster Hidroponik BDU 140A, Jl. Perumahan Bukit Dago, Bakti Jaya, Kota Tangerang Selatan, Banten 15315, Indonesia. All invoices and payment records are issued from this address. Delivery address (where your booking is fulfilled): Gili Air, Kecamatan Pemenang, Kabupaten Lombok Utara, Nusa Tenggara Barat, Indonesia. E-bikes, bicycles, boats and transfers are delivered to the pickup point you give at checkout, anywhere on Gili Air. If your billing address differs from the delivery point, you can add it in the optional Billing address field at checkout.
Every booking is fulfilled on the date you select at checkout — there is no shipping wait. Your e-bike or bicycle is delivered to your chosen location on that date, between 08:00–21:00 WITA, at the time you select at checkout. Same-day booking is available during those hours. Boat taxis and airport transfers also run on the date you select. Same-day booking is available. The boat taxi between Bangsal and Gili Air runs 08:00–21:00 WITA. Same-day booking is available. Departures from 08:00 to 11:00 are not offered for today. Private boat trips and car day trips: Book by 22:00 WITA (UTC+8) on the previous calendar day, so operators can be informed and prepared. The exact delivery or departure time is confirmed by WhatsApp immediately after payment.
Bookings are made directly through nusalife.com — no app download required. Once payment is completed, you'll receive a booking confirmation via WhatsApp to the number provided at checkout. Keep this confirmation on hand — it may be requested at pickup or boarding.
Delivery and pickup location are set at booking and confirmed via WhatsApp. E-bike and bicycle delivery runs 08:00–21:00 WITA; 21:00 is the last delivery that day. Same-day booking is available during those hours. E-bikes are delivered fully charged at the delivery location. No security deposit is required. A valid ID may be required at pickup. Bikes are collected at the agreed location the morning after the rental ends, at a time agreed with you and no later than 12:00 noon WITA; late returns may incur additional charges.
Departure point, time, and route (e.g., Amed–Gili, Padangbai–Gili, Serangan–Gili, Nusa Penida–Gili) are confirmed at booking. Guests should arrive at the departure point at least 15 minutes before scheduled departure. Late arrival may result in a missed departure without refund — see our Refund Policy. Departures are subject to weather and sea conditions. If nūsa or its operating partner cancels for safety reasons, guests are offered a rebooking or full refund. Some boat services are operated by third-party partners; private premium boats are operated by our partner Gili Boat Charter. The boat taxi between Bangsal and Gili Air runs 08:00–21:00 WITA. Same-day booking is available. Departures from 08:00 to 11:00 are not offered for today. Private boat trips: Book by 22:00 WITA (UTC+8) on the previous calendar day, so operators can be informed and prepared. nūsa coordinates the booking; on-water service standards are set by the operating partner.
Pickup time and location (e.g., Lombok International Airport) are confirmed at booking. Airport transfers run 08:00–21:00 WITA. Same-day booking is available. For airport pickups, a meet & greet at arrivals is included. Delays on the guest's side (e.g., late flight) should be flagged via WhatsApp as soon as possible to adjust pickup timing.
nūsa is not liable for delays or cancellations caused by circumstances outside its reasonable control, including extreme weather, sea conditions, government restrictions, or infrastructure failures on Gili Air or Lombok.
Questions about a booking? Reach nūsa support via WhatsApp at +62 812 9999 6872 or email info@nusalife.com.