nūsa life · CV NUSA CUAN SELALU · Last updated 24 Jul 2026
This policy explains how bookings made on nusalife.com are fulfilled — covering e-bike and bicycle rentals, boat rides and charters, boat transfers, and car transfers to Lombok. Since nūsa provides mobility and transport services rather than shipping physical goods, "delivery" here means how and when your ride, boat, or transfer is provided to you.
Billing address (registered office of the merchant): CV NUSA CUAN SELALU — Grand Bukit Dago, Cluster Hidroponik BDU 140A, Jl. Perumahan Bukit Dago, Bakti Jaya, Kota Tangerang Selatan, Banten 15315, Indonesia. All invoices and payment records are issued from this address. Delivery address (where your booking is fulfilled): Gili Air, Kecamatan Pemenang, Kabupaten Lombok Utara, Nusa Tenggara Barat, Indonesia. E-bikes, bicycles, boats and transfers are delivered to the pickup point you give at checkout, anywhere on Gili Air. If the billing address registered to your payment card differs from the delivery point, you can add it in the optional Billing address field at checkout.
Every booking is delivered on the same day as the booking date you select at checkout — there is no shipping wait. Your e-bike or bicycle is delivered to your chosen location on that date, at the time agreed on WhatsApp. Boat trips, boat taxis and car transfers depart on that same date at the time you selected. The exact delivery or departure time is confirmed by WhatsApp immediately after payment.
Bookings are made directly through nusalife.com — no app download required. Once payment is completed, you'll receive a booking confirmation via WhatsApp to the number provided at checkout. Keep this confirmation on hand — it may be requested at pickup or boarding.
Delivery & pickup location and time are set at booking and confirmed via WhatsApp. E-bikes are delivered fully charged at the delivery location. No security deposit is required. A valid ID may be required at pickup. Bikes will be picked up at the agreed location by the agreed time; late returns may incur additional charges.
Departure point, time, and route (e.g., Amed–Gili, Padangbai–Gili, Serangan–Gili, Nusa Penida–Gili) are confirmed at booking. Guests should arrive at the departure point at least 15 minutes before scheduled departure. Late arrival may result in a missed departure without refund — see our Refund Policy. Departures are subject to weather and sea conditions. If nūsa or its operating partner cancels for safety reasons, guests are offered a rebooking or full refund. Some boat services are operated by third-party partners. nūsa coordinates the booking; on-water service standards are set by the operating partner.
Pickup time and location (e.g., Lombok International Airport) are confirmed at booking. For airport pickups, a meet & greet at arrivals is included. Delays on the guest's side (e.g., late flight) should be flagged via WhatsApp as soon as possible to adjust pickup timing.
nūsa is not liable for delays or cancellations caused by circumstances outside its reasonable control, including extreme weather, sea conditions, government restrictions, or infrastructure failures on Gili Air or Lombok.
Questions about a booking? Reach nūsa support via WhatsApp at +62 812 9999 6872 or email info@nusalife.com.