nūsa life · CV NUSA CUAN SELALU · Last updated 24 Jul 2026
nūsa ("we", "us") operates nusalife.com, a browser-based platform for booking e-bike and bicycle rentals, boat rides and charters, boat transfers, and car transfers on and around Gili Air, Indonesia. This policy explains what personal data we collect, why, and the rights you have over it.
Identity & contact data: name, WhatsApp number, email address. Booking data: service booked, dates/times, pickup/drop-off or departure points, promo codes used. Payment data: processed through Midtrans, our payment gateway. nūsa does not store full card or bank account details on its own systems. Device & usage data: collected via cookies and pixels, including Meta (Facebook/Instagram), TikTok, and Google Ads pixels installed on nusalife.com, for advertising and analytics. Communications: messages sent to our WhatsApp support line.
We rely on one or more of the following legal bases under Indonesia's Personal Data Protection Law (Law No. 27 of 2022, "UU PDP"): Consent — for marketing communications and advertising cookies/pixels. Contract performance — to process and fulfil your booking. Legitimate interest — for fraud prevention, service improvement, and basic analytics.
Midtrans, our payment gateway — to process your payment securely. Operating partners — boat charter operators, drivers, or other service partners needed to fulfil your specific booking (limited to what's needed, e.g. name and pickup details). Advertising platforms — Meta, TikTok, and Google, via pixels, to measure ad performance and show relevant ads. You can limit this via the cookie banner shown on your first visit, or your browser or device ad settings. We do not sell your personal data to third parties.
Some service providers (payment processing, ad platforms, cloud hosting) may process data outside Indonesia. Where this happens, we take steps consistent with UU PDP to ensure the receiving party offers an adequate level of data protection or that appropriate safeguards/consent are in place.
We keep booking and transaction data for as long as needed to fulfil the service, meet tax/accounting obligations, and resolve disputes, after which it is deleted or anonymised on request or as part of a periodic review.
Under UU PDP, you have the right to: Know how your data is processed. Access, correct, or request deletion of your personal data. Withdraw consent at any time. Object to certain processing (e.g., marketing). Lodge a complaint if you believe your data has been mishandled. To exercise any of these rights, contact us at info@nusalife.com or via WhatsApp at +62 812 9999 6872.
We use reasonable technical and organisational measures to protect your data against loss, misuse, or unauthorised access. No system is fully secure — we encourage you to keep your own devices and accounts secure too.
In the event of a breach affecting your personal data, we will notify affected users and, where required, the relevant Indonesian authority, consistent with UU PDP's notification requirements.
nūsa's services are intended for adults capable of entering rental/transport agreements. We do not knowingly collect data from children without parental or guardian involvement.
We may update this policy as our services or the law change. The date below reflects the latest revision.
Questions about this policy or your data? Contact us at info@nusalife.com or +62 812 9999 6872. We are located in Gili Air, Lombok, Indonesia.