nūsa life · CV NUSA CUAN SELALU
By accessing the website and booking services at nusalife.com, the customer automatically agrees to all applicable terms and conditions. The platform provides rental services including boats, car charters, electric bikes, and standard bicycles.
All reservations depend on unit availability and operational schedules for the customer's selected dates. Bookings become valid and binding only after payment completion and receipt of official confirmation via WhatsApp.
All payment transactions are processed securely through Midtrans, our payment gateway partner. Customers must pay the full rental fee upfront to confirm a booking. No security deposit is required for any of our services.
Cancellations made 24 hours or more before the scheduled pickup, departure, or transfer time are eligible for a full refund (48 hours or more for Boat Trip bookings). Cancellations made after that window, and no-shows, are not refundable. The company reserves the right to cancel due to force majeure events such as extreme weather, with customers entitled to a full refund or rescheduling regardless of the cancellation window. See our full Refund Policy for how and when refunds are issued.
Any damage, loss of fleet, or late return caused by customer negligence will incur a repair charge or penalty, billed separately.
For any questions or assistance, contact us at info@nusalife.com or +62 812 9999 6872. We are located in Gili Air, Lombok, Indonesia.